TwInbox: Twitter in Outlook Max Effgen, June 24, 2009 Last week @ Cloudforce Seattle, Salesforce.com demonstrated some impressive Twitter integration into their Service application. From a CRM perspective, you want to know what your customers are saying whether in sales or service. For Sales, it helps get you to personal faster. For service, it helps you show the love….
Outlook is broken Max Effgen, June 24, 2009 The Email Standards Project has started a proverbial avalanche for Microsoft via Twitter. Check TechCrunch: Microsoft, Outlook Is Broken, Says 6,000 Tweets (And Growing). Fix It. Also check Microsoft to ignore web standards in Outlook 2010 – enough is enough at Email Standards Project. To get in include the http://fixoutlook.org/…
Solid read on Bootstrapping Max Effgen, June 23, 2009 Check TechFlash Guest post: Bootstrapping and the infinite runway by Hillel Cooperman. Solid read. Since the “at bats” phase is used, I like to think of Babe Ruth. He led the American League in strikeouts 5 times in 1918, 1923, 1924, 1927 and 1928. In 1927 hit 60 home runs,…
Killer Cover Letters Max Effgen, June 23, 2009 This post over @ 37Signals Forget the resume, kill on the cover letter has been generating a lot of buzz. The message is pretty simple: Match your cover letter to the audience to get in the door. Apply at a startup, go startup. Apply at larger corporate entity, go corporate….
Force.com Sites Deep Dive Max Effgen, June 22, 2009 Salesforce.com has been unleashing a full-court press on the Force.com Sites platform with a Deep Dive webinar today. Sites was pushed heavily at the Cloudforce Seattle event last week and today offered a further look under the covers. The idea is fairly simple. Provide a platform to host websites that…
Highlights from Cloudforce Seattle Max Effgen, June 22, 2009 Finally getting back to Cloudforce Seattle and the tons of info learned last week. The message was clearly that Salesforce.com is not just applications. Cloudforce Seattle was all about the platform moving to the cloud. I have a notion that there will be several “clouds” in the future. Clearly, Salesforce.com…
Wings of Freedom Max Effgen, June 21, 2009 The Wings of Freedom Tour was in Seattle this past weekend. The B17 Flying Fortress and B24 Liberator buzzed the neighborhood on Saturday and Sunday. Very cool to see these historic aircraft in flight — especially over your house. The rumble is incredible. Would have not liked to have been…
Amazon’s private brands Max Effgen, June 20, 2009 Amazon’s private brands have seeing renewed attention. Rollout of Pinzon in the UK and trademark applications for “Amazon Basics”. Pinzon has a bed, bath, kitchen and dining focus. The private brands have been around awhile. With other retailers making the move for cost-conscious wares, the fact that Amazon has been…
WSJ: Coffee Prices Now Off 18% for Month Max Effgen, June 19, 2009 It is the little things that bring a smile to my face…Selling by speculators and supply from the Brazilian harvest dragged ICE Futures U.S. arabica coffee to seven-week lows. Have a great weekend.
Best explanation for social media CRM to date Max Effgen, June 19, 2009 At Cloudforce Seattle yesterday, Salesforce.com gave the best explanation of why you need to monitor social media for CRM, especially in Support/Services. Your customers have already moved there. Do they go to Twitter, Facebook or LinkedIn first to find answers? If so, how do you monitor and answer those questions?…