Not All Supply Chains Are The Same Max Effgen, July 25, 2009December 2, 2013 Because I cannot get enough of the Amazon/Zappos deal, check Read Write Web: Getting the Goods: The New Amazon/Zappos Supply Chain Story. I touched on some of this via the customer experience lens in my post: Amazon buys Zappos.
Kiva, the robots behind Zappos Max Effgen, July 25, 2009 More on the Amazon Zappos deal…specifically the robots. Amazon’s Acquisition of Zappos Is “A Good Thing for Kiva,” Says Robot Company’s CEO. Also check Forbes, “Bot-In-Time Delivery” for more about Kiva.
Amazon buys Zappos Max Effgen, July 23, 2009December 2, 2013 So the big news from yesterday is Amazon buying Zappos. Cash and stock and all that. Congrats to two of my favorite online retailers. The financials are one thing and will be debated. I believe that this will be a great deal for both companies. Also, the notion that Zappos…
More love from Zappos… Max Effgen, July 16, 2009 So I just received another upgraded shipment from Zappos. These guys are great. I order a shoe and it is delivered within 48 hours. Cannot be more satisfied. Then I read about this “calamituous RFP” (links: below) and think what kind of agencies would publicly complain? Don’t they know that…
Zappos – Great service Max Effgen, April 28, 2009 I have recently been really impressed with Zappos. No it is not the Kiva robots in the warehouse. Although that is very cool. They get “it”. Great customer service. My orders always have shipping upgraded. The shoes always arrive before they are expected. A recent pair of running shoes arrived…