Read Getting Started with Disruptive Business Design Max Effgen, October 20, 2009 Nice read on disruptive businesses by John Sviokla at Harvard Business Blog. Check HBB: Getting Started with Disruptive Business Design It made me think about the future of CRM. Salesforce.com over turned the market leaders and is now the market leader. What will disrupt Salesforce? Is it new technologies that rely less on the core product or those that extended it, such as sales enablement systems. One thing is certain, whoever does disrupt Salesforce will not intend to do so at first. reads CRMdisruptiveentrepreneurshipreadsthoughts