Read Getting Started with Disruptive Business Design Max Effgen, October 20, 2009 Nice read on disruptive businesses by John Sviokla at Harvard Business Blog. Check HBB: Getting Started with Disruptive Business Design It made me think about the future of CRM. Salesforce.com over turned the market leaders and is now the market leader. What will disrupt Salesforce? Is it new technologies that… Continue Reading