I have recently been really impressed with Zappos. No it is not the Kiva robots in the warehouse. Although that is very cool. They get “it”. Great customer service. My orders always have shipping upgraded. The shoes always arrive before they are expected. A recent pair of running shoes arrived the very next day — just as I was about to go for a run. Unexpected. Made a good run even better. Thanks Zappos! You guys get it. Great “show the love” customer care. I look forward to wearing out my running shoes and ordering from you again soon.