A little Svenska Dansband… Max Effgen, May 26, 2009 Some levity for this short week. I came across Svenska Dansband months ago and it always brings a smile to my face. A friend from Sweden tells me that this these bands a huge in rural Sweden and are akin to country & western bands mixed with a dash of… Continue Reading
Plug the Cloud Max Effgen, May 25, 2009 Interesting read over the weekend at NY Times. Plugging In $40 Computers goes into the world of mini-servers about the size of a large DC Charger. With 512 MB Flash, 512 MB RAM, USB and Gigabit Ethernet, these computers have some chops. No video though. Obvious uses around the house… Continue Reading
Interesting read: P&G’s leadership machine… Max Effgen, May 22, 2009 One of the admirable qualities of P&G is that they know their strengths. Check out P&G’s leadership machine to learn more about how P&G builds leaders. I have been following A.G. Lafley’s career for some time since we both are alumni of Fenwick High School. One of the best books… Continue Reading
Social Media & Spiceworks Max Effgen, May 22, 2009 For all the talk of Social Media and CRM, it would be wise to take a look at a company that is already “social”. Spiceworks offers free IT management software and the primary users are SMB IT shops. Their model is media advertising around this targeted audience. In effect, they… Continue Reading
Getting the Gist… Max Effgen, May 21, 2009 I have been kicking the tires of Gist and I am very impressed. Gist has recently made some headlines as they scored $6.75M in funding. See here and here. Gist allows you to keep up with your contacts. Twitter, blog postings and even email. Armed with the right information, you… Continue Reading
Is Social Media CRM for everyone? Max Effgen, May 20, 2009 60% of Twitter Users Quit Within the First Month and this should surprise nobody. Social Media takes effort. Your client contacting you for support — and they are unhappy — takes effort. Your sales team takes time and effort to find the right people and relationships in an organization. There… Continue Reading
An offhand conversation… Max Effgen, May 18, 2009 It is interesting how offhand conversations can turn to business. I was asked what I would do first in a CRM service deployment over the weekend. My answer was easy. I would learn what I already know about my customers behind my four walls then I would put it in… Continue Reading
The Wilco Lesson Max Effgen, May 14, 2009 I have been a fan of Wilco back to my post-college years in my hometown of Chicago. That is many, many moons. More than I like to count. Wilco is a talented band and has a dedicated fan base. Very dedicated. I received this e-mail from their list last night…. Continue Reading
User Adoption Max Effgen, May 14, 2009 User adoption is always a challenge for any CRM related project. I had a conversation last night that turned to a CRM project. A lot of very good work had been done on the metrics to measure a new self-service capability. The problem was that next to nothing was done… Continue Reading
DVR to Service CRM? Max Effgen, May 13, 2009 Xangati Helps Employees Visually Explain Trouble Tickets Through DVR Feature Interesting read over at TechCrunch. Will be interesting to see how this technology evolves. Continue Reading