Ten Service Myths

Another useful post from Destination CRM Blog.

10 Service Myths

1. Always exceed customer expectations.
2. If you answer the phone the quickest, that alone is the key to success.
3. People always prefer talking to people.
4. The customer is always right.
5. If complaints are down, customer service is better.
6. Employees are the cause of the most dissatisfaction.
7. Price and cost cutting are the keys to success.
8. If your company is at 90 percent satisfaction, you should declare a victory.
9. If you measure Net Promoter Score, you are done insofar as analyzing your customer loyalty.
10. If you have a 100 percent satisfaction guarantee, everyone is happy.

The 10 points detailed have me thinking and will work up some examples and lessons of these for the rest of this week.