TwInbox: Twitter in Outlook

Last week @ Cloudforce Seattle, demonstrated some impressive Twitter integration into their Service application. From a CRM perspective, you want to know what your customers are saying whether in sales or service. For Sales, it helps get you to personal faster. For service, it helps you show the love. In researching similar and related technologies, TwInbox for Outlook looks promising.

Check this Microsoft Showcase video about TwInbox: Office Casual: How to Twitter in Outlook (with TwInbox).

Outlook is broken

The Email Standards Project has started a proverbial avalanche for Microsoft via Twitter. Check TechCrunch: Microsoft, Outlook Is Broken, Says 6,000 Tweets (And Growing). Fix It.

Also check Microsoft to ignore web standards in Outlook 2010 – enough is enough at Email Standards Project.

To get in include the URL somewhere in your tweet.