{"id":180,"date":"2009-04-07T18:00:13","date_gmt":"2009-04-08T01:00:13","guid":{"rendered":"http:\/\/www.12sided.com\/blog\/?p=180"},"modified":"2009-04-07T18:00:13","modified_gmt":"2009-04-08T01:00:13","slug":"the-customer-is-always-right","status":"publish","type":"post","link":"https:\/\/www.effgen.us\/?p=180","title":{"rendered":"The customer is always right."},"content":{"rendered":"<p>It is not whether the customer is right or wrong. It is that every contact with a customer is an opportunity to improve business results and the relationship. To borrow from <a href=\"http:\/\/yastrow.com\/\">Steve Yastrow<\/a>: Is it a slap or a kiss? Are the contacts with the client and customer relationship-building or relationship-eroding?<\/p>\n<p>In today&#8217;s climate, relationship-building is more important than ever, and it is <span style=\"text-decoration: underline;\">always<\/span> important.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It is not whether the customer is right or wrong. It is that every contact with a customer is an opportunity to improve business results and the relationship. To borrow from Steve Yastrow: Is it a slap or a kiss? Are the contacts with the client and customer relationship-building or&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[399,117,390],"class_list":["post-180","post","type-post","status-publish","format-standard","hentry","category-crm","tag-crm","tag-enterprise","tag-yastrow"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=180"}],"version-history":[{"count":0,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/180\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}