{"id":163,"date":"2009-04-01T21:05:55","date_gmt":"2009-04-02T04:05:55","guid":{"rendered":"http:\/\/www.12sided.com\/blog\/?p=163"},"modified":"2009-04-01T21:05:55","modified_gmt":"2009-04-02T04:05:55","slug":"always-exceed-customer-expectations","status":"publish","type":"post","link":"https:\/\/www.effgen.us\/?p=163","title":{"rendered":"Always exceed customer expectations"},"content":{"rendered":"<p>One of the biggest challenges for sales and service is customer expectations.\u00a0 The needs, wants, and preconceived ideas that a customer has for your product can skew the service experience. These days a disappointed customer can put a poor service experience out to the world instantaneously. Customer expectations start with sales. The best in sales close new business by tying product and\/or solutions to revenue generation or cost savings. Customer expecations are furthered by services teams deploying those product and\/or solutions. Once the solutions are in production, who from the organization guide those customer expectations?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the biggest challenges for sales and service is customer expectations.\u00a0 The needs, wants, and preconceived ideas that a customer has for your product can skew the service experience. These days a disappointed customer can put a poor service experience out to the world instantaneously. Customer expectations start with&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[399,117],"class_list":["post-163","post","type-post","status-publish","format-standard","hentry","category-crm","tag-crm","tag-enterprise"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=163"}],"version-history":[{"count":0,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/163\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}