{"id":1604,"date":"2009-11-05T21:06:26","date_gmt":"2009-11-06T04:06:26","guid":{"rendered":"http:\/\/www.12sided.com\/blog\/?p=1604"},"modified":"2009-11-05T21:06:26","modified_gmt":"2009-11-06T04:06:26","slug":"how-to-use-feedback-to-improve-customer-service","status":"publish","type":"post","link":"https:\/\/www.effgen.us\/?p=1604","title":{"rendered":"How to use feedback to improve customer service"},"content":{"rendered":"<p>A post worth checking out on Andy Sernovitz&#8217;s Damn, I Wish I Thought of That! blog. The blog in general is worthwhile, but this post is relevant to the social CRM space.<\/p>\n<p>Damn, I Wish I Thought of That!: <a href=\"http:\/\/www.damniwish.com\/2009\/11\/how-to-use-fan-feedback-to-improve-customer-service-and-build-trust-live-with-bazaarvoices-sam-decker.html\">How to use fan feedback to improve customer service and build trust<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A post worth checking out on Andy Sernovitz&#8217;s Damn, I Wish I Thought of That! blog. The blog in general is worthwhile, but this post is relevant to the social CRM space. Damn, I Wish I Thought of That!: How to use fan feedback to improve customer service and build&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[401],"class_list":["post-1604","post","type-post","status-publish","format-standard","hentry","category-reads","tag-reads"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/1604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1604"}],"version-history":[{"count":0,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/1604\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}