{"id":1542,"date":"2009-10-15T16:07:34","date_gmt":"2009-10-15T23:07:34","guid":{"rendered":"http:\/\/www.12sided.com\/blog\/?p=1542"},"modified":"2009-10-15T16:07:34","modified_gmt":"2009-10-15T23:07:34","slug":"social-crm-questions","status":"publish","type":"post","link":"https:\/\/www.effgen.us\/?p=1542","title":{"rendered":"Social CRM Questions"},"content":{"rendered":"<p>My $0.02 on questions you need to answer in mapping out your Social CRM strategy:<\/p>\n<ul>\n<li>Where are your customers?<\/li>\n<li>Where do they go when they have issues with your products and services?<\/li>\n<li> How open is that conversation?<\/li>\n<li> How are you making them successful?<\/li>\n<li> What keeps them from flaming the CEO?<\/li>\n<li> How many are willing references?<\/li>\n<li> Where is your organization&#8217;s focus?<\/li>\n<\/ul>\n<p>Any others?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My $0.02 on questions you need to answer in mapping out your Social CRM strategy: Where are your customers? Where do they go when they have issues with your products and services? How open is that conversation? How are you making them successful? What keeps them from flaming the CEO?&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,11],"tags":[399,117],"class_list":["post-1542","post","type-post","status-publish","format-standard","hentry","category-crm","category-thoughts","tag-crm","tag-enterprise"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/1542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1542"}],"version-history":[{"count":0,"href":"https:\/\/www.effgen.us\/index.php?rest_route=\/wp\/v2\/posts\/1542\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.effgen.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}